SHIPPING POLICY

1.    Introduction
1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email. We will always endeavour to provide the best service.
1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

​

2.    Free delivery
2.1    We offer free standard delivery to all mainland UK addresses.

​

3.    Geographical limitations
3.1    We will usually be able to deliver to the following countries and territories: England, Northern Ireland, Scotland and Wales.   

3.2    Scottish Highlands and Islands will incur an extra delivery charge, contact us for details. Postcodes which come under this rule are : AB31-38, AB41-AB56,GY, HS, IM, IV, JE, KW, ZE, KA27-KA28, PA20-PA99, PH15-PH99, TR21-TR25.
3.3 We may from time to time agree to delivery products to other countries and territories.

​

4.    Delivery methods and periods
4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a)     We currently use DPD for deliveries over 5KG and Royal Mail for smaller orders - this is consistently reviewed to maintain a service at reasonable costs.
4.2    These time periods run from the close of business on that day; if you place your order after 11am GMT/BS on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

a)      If you place your order before 11am GMT/BST on a working day, your order will be dispatched that day where possible.

b)      We aim to deliver orders 5KG or more within 2 working days. Smaller parcels will be posted on day of ordering, with the exception of non-working days, Bank Holidays, and National Holidays.
4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

​

5.    Delivery charges
5.1    Delivery charges will be calculated and quoted by us.
5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

​

6.    Delivery tracking
6.1    Delivery tracking is available in respect of Dog food purchases on items over 8kgs
6.2    To track your delivery, please contact us direct on +447759525941 or email us at happytumz1@gmail.com

​

7.    Receipt and signature
7.1    Most must be received in person at the delivery address, and a signature must be provided unless prior instructions have been received for an alternative delivery address or a safe place to leave the package.
7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

​

8.    Additional deliveries
8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

​

9.    Collection
9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

​

10.    Delivery problems
10.1    If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2    If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3    An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a)    you provided the wrong address for delivery;
(b)    there is a mistake in the address for delivery that was provided;
(c)    the address for delivery is not reasonably accessible;
(d)    the address for delivery cannot safely be accessed;
(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.-

1.    Introduction
1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email. We will always endeavour to provide the best service.
1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

​

2.    Free delivery
2.1    We offer free standard delivery to all mainland UK addresses.

​

3.    Geographical limitations
3.1    We will usually be able to deliver to the following countries and territories: England, Northern Ireland, Scotland and Wales.
3.2    We may from time to time agree to delivery products to other countries and territories.

​

4.    Delivery methods and periods
4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a)     We currently use DPD for deliveries over 5KG and Royal Mail for smaller orders - this is consistently reviewed to maintain a service at reasonable costs.
4.2    These time periods run from the close of business on that day; if you place your order after 11am GMT/BS on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

a)      If you place your order before 11am GMT/BST on a working day, your order will be dispatched that day where possible.

b)      We aim to deliver orders 5KG or more within 2 working days. Smaller parcels will be posted on day of ordering, with the exception of non-working days, Bank Holidays, and National Holidays.
4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

​

5.    Delivery charges
5.1    Delivery charges will be calculated and quoted by us.
5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

​

6.    Delivery tracking
6.1    Delivery tracking is available in respect of Dog food purchases on items over 8kgs
6.2    To track your delivery, please contact us direct on +447759525941 or email us at happytumz1@gmail.com

​

7.    Receipt and signature
7.1    Most must be received in person at the delivery address, and a signature must be provided unless prior instructions have been received for an alternative delivery address or a safe place to leave the package.
7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

​

8.    Additional deliveries
8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

​

9.    Collection
9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

​

10.    Delivery problems
10.1    If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2    If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3    An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a)    you provided the wrong address for delivery;
(b)    there is a mistake in the address for delivery that was provided;
(c)    the address for delivery is not reasonably accessible;
(d)    the address for delivery cannot safely be accessed;
(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

1.    Introduction
1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email. We will always endeavour to provide the best service.
1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

​

2.    Free delivery
2.1    We offer free standard delivery to all mainland UK addresses.

​

3.    Geographical limitations
3.1    We will usually be able to deliver to the following countries and territories: England, Northern Ireland, Scotland and Wales.
3.2    We may from time to time agree to delivery products to other countries and territories.

​

4.    Delivery methods and periods
4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a)     We currently use DPD for deliveries over 5KG and Royal Mail for smaller orders - this is consistently reviewed to maintain a service at reasonable costs.
4.2    These time periods run from the close of business on that day; if you place your order after 11am GMT/BS on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

a)      If you place your order before 11am GMT/BST on a working day, your order will be dispatched that day where possible.

b)      We aim to deliver orders 5KG or more within 2 working days. Smaller parcels will be posted on day of ordering, with the exception of non-working days, Bank Holidays, and National Holidays.
4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

​

5.    Delivery charges
5.1    Delivery charges will be calculated and quoted by us.
5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

​

6.    Delivery tracking
6.1    Delivery tracking is available in respect of Dog food purchases on items over 8kgs
6.2    To track your delivery, please contact us direct on +447759525941 or email us at happytumz1@gmail.com

​

7.    Receipt and signature
7.1    Most must be received in person at the delivery address, and a signature must be provided unless prior instructions have been received for an alternative delivery address or a safe place to leave the package.
7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

​

8.    Additional deliveries
8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

​

9.    Collection
9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

​

10.    Delivery problems
10.1    If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2    If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3    An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a)    you provided the wrong address for delivery;
(b)    there is a mistake in the address for delivery that was provided;
(c)    the address for delivery is not reasonably accessible;
(d)    the address for delivery cannot safely be accessed;
(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

1.    Introduction
1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email. We will always endeavour to provide the best service.
1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

​

2.    Free delivery
2.1    We offer free standard delivery to all mainland UK addresses.

​

3.    Geographical limitations
3.1    We will usually be able to deliver to the following countries and territories: England, Northern Ireland, Scotland and Wales.
3.2    We may from time to time agree to delivery products to other countries and territories.

​

4.    Delivery methods and periods
4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a)     We currently use DPD for deliveries over 5KG and Royal Mail for smaller orders - this is consistently reviewed to maintain a service at reasonable costs.
4.2    These time periods run from the close of business on that day; if you place your order after 11am GMT/BS on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

a)      If you place your order before 11am GMT/BST on a working day, your order will be dispatched that day where possible.

b)      We aim to deliver orders 5KG or more within 2 working days. Smaller parcels will be posted on day of ordering, with the exception of non-working days, Bank Holidays, and National Holidays.
4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

​

5.    Delivery charges
5.1    Delivery charges will be calculated and quoted by us.
5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

​

6.    Delivery tracking
6.1    Delivery tracking is available in respect of Dog food purchases on items over 8kgs
6.2    To track your delivery, please contact us direct on +447759525941 or email us at happytumz1@gmail.com

​

7.    Receipt and signature
7.1    Most must be received in person at the delivery address, and a signature must be provided unless prior instructions have been received for an alternative delivery address or a safe place to leave the package.
7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

​

8.    Additional deliveries
8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

​

9.    Collection
9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

​

10.    Delivery problems
10.1    If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2    If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3    An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a)    you provided the wrong address for delivery;
(b)    there is a mistake in the address for delivery that was provided;
(c)    the address for delivery is not reasonably accessible;
(d)    the address for delivery cannot safely be accessed;
(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.